Terms of Service

1. Who we are, and what agreeing means

CloudCaive is provided by Cloudcave Ltd (trading as CloudCaive), registered at [[REGISTERED_ADDRESS]], company number 16477937. By using the site, the Lab, or anything we sell, you're agreeing to these terms. If you don't agree with them, the free content stays readable — but please don't create an account or buy anything.

2. What CloudCaive is

Online DevOps and AI-operations education for career-changers:

• Free tier — the starter drills, the 90-day roadmap, and the newsletter. No payment, no card.
• Core Pro — a subscription (£49/month) unlocking the full drill library, sims, placement exams and the AI tutor.
• Live Bootcamp — a 12-week live cohort programme (£997, one-off).
• Community — paid members get access to our community, hosted on Skool under Skool's own terms.

3. Your account

Keep your sign-in details to yourself, and give us accurate information where it's needed (like the email a purchase is tied to). Some features — anything involving payment or the AI tutor — require you to be 18 or older, or to have the appropriate consent of a parent or guardian. Accounts are personal: one learner per account.

4. Paying, renewing, cancelling

Payments are processed by Stripe; we never see your card number. Core Pro renews monthly until you cancel. Cancel any time — from your account or by emailing us — and you keep access until the end of the period you've paid for. No cancellation fees, no retention hoops.

Refunds: if Core Pro or a bootcamp isn't right for you, tell us within 14 days of purchase and we'll refund you. Where UK or EU consumer law gives you a cancellation or refund right — such as the 14-day cooling-off period for online purchases — that right sits alongside this policy and is never reduced by it. Note that if you ask for immediate access to digital content during the cooling-off period, the law treats that as agreeing to start early, which can affect the statutory right; our own refund window above applies regardless.

5. Fair use

A few things break the deal for everyone, so they're not allowed:

• Don't share paid content — no redistributing course material, drills, sims or bootcamp recordings, and no account sharing.
• Don't abuse the AI tutor — it's there to help you learn the material in front of you, not as a general-purpose assistant. Automated or excessive use may be rate-limited or suspended.
• Don't scrape — no bulk-downloading or harvesting of content or data.
• Don't resell — no repackaging any part of CloudCaive as your own product or training.

If an account seriously or repeatedly breaks these rules we may suspend or close it. We'll tell you why, and honest mistakes get a conversation, not a ban.

6. Whose content is what

The course content — drills, sims, articles, the roadmap, recordings, everything we made — belongs to Cloudcave Ltd. Buying access gives you a personal, non-transferable licence to use it for your own learning, for as long as your access lasts. It doesn't transfer ownership, and it doesn't include the rights listed in section 5.

What you build with the skills — your projects, your code, your career — is entirely yours. Obviously.

7. What we promise — and what we don't

We promise serious, honest technical education: content written and maintained by a practising senior engineer, built on how memory and learning actually work.

We do not promise you a job, a salary, or any specific outcome. Nobody honestly can. Career changes are real work; our learners' results vary with the effort, time and circumstances they bring. If a course anywhere promises you a guaranteed engineering salary, hold your wallet tighter.

8. About the AI tutor

The AI tutor is a learning aid. It's good, and it's also a machine: it can occasionally be wrong, incomplete, or confidently off-target. Treat it as a study partner, not an oracle — and not as professional or career advice. When it matters, verify against the course material and the official documentation (a habit worth building anyway; it's what working engineers do).

9. Liability

Nothing in these terms limits liability where the law says it can't be limited — including for death or personal injury caused by negligence, or for fraud.

Beyond that: we're liable for foreseeable loss caused by our breach of these terms, up to the amount you've paid us in the 12 months before the claim. We're not liable for indirect losses (like lost earnings from a career change that took longer than hoped), or for the free tier failing to be available — we look after it with reasonable care, but it's provided free of charge as-is. Your statutory rights as a consumer are unaffected.

10. Governing law

These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute — though we'd much rather sort things out over email first.

11. Changes to these terms

If we change these terms, we'll update this page and the date at the top. For significant changes affecting paid plans, we'll email affected members before the change takes effect. Continuing to use CloudCaive after a change means you accept the updated terms.

12. Contact

Questions about any of this: hello@cloudcaive.com. A person reads it, usually the founder.