1. Who we are, and what agreeing means
CloudCaive is provided by Cloudcave Ltd (trading as CloudCaive), a company registered in England & Wales, company number 16477937. Our registered office address is available on request. By using the site, Labs, or anything we sell, you're agreeing to these terms. If you don't agree with them, the free content stays readable — but please don't create an account or buy anything.
2. What CloudCaive is
Online DevOps and AI-operations education for career-changers:
- Core — the free membership: the complete Novice and Fundamentals tiers in Labs, the 90-day roadmap, and the newsletter. No payment, no card. CLIVE, the AI tutor, is included with a daily response limit.
- The free public beta — from 31 August to 1 November 2026, the beta is free for everyone: every member with a verified email gets the full Labs surface — every open tier, the sims, the primer articles and CLIVE, the AI tutor. There is nothing to pay and no card to enter. When the beta ends, the free Core membership above continues unchanged.
- Core Pro — a subscription at £49 a month or £350 a year, unlocking the paid drill library, sims, primer articles and the AI tutor — Junior and Mid-Level today, with the higher tiers included as each one ships. Both billing periods include exactly the same features; the annual price is the same subscription paid yearly, at a saving.
- Promotional rates — the prices above are our standard rates. We sometimes offer a lower promotional rate; where you joined on one, that is the price you pay, it is shown to you before you are charged, and it continues for as long as your subscription runs without a break. The price you actually pay is always the one confirmed at checkout and in your confirmation email.
3. Your account
Keep your sign-in details to yourself, and give us accurate information where it's needed (like the email a purchase is tied to). CloudCaive is for adults: you need to be 18 or over to create an account or to use any part of the service. Accounts are personal: one learner per account.
4. Paying, renewing, cancelling
The beta is free, so there is nothing to pay. From 31 August to 1 November 2026 every member with a verified email has the full Labs surface at no cost: no payment, no card, and nothing to cancel. Because no money changes hands for the beta, the payment terms in the rest of this section are about Core Pro only.
Core Pro payments are processed by Stripe; we never see your card number. You pay for each period in advance: a monthly subscription is charged at the start of each month, an annual subscription at the start of each year. Subscriptions renew automatically until you cancel.
Cancelling is self-service, from your profile console. Cancel any time in your account settings — no cancellation fees, no retention hoops. Cancelling stops the next payment, and you keep access until the end of the period you have already paid for. Our on-site contact form works too, if you would rather ask a person.
Your 30-day guarantee on your first month: refunded by you, in one click. If Core Pro isn't right for you, you can refund it yourself from your account settings within 30 days of your first-ever subscription payment, no questions asked. The money goes straight back to your card; most arrive within a few days, and if your bank reports a problem with the refund we will contact you and put it right. This applies once per account, to the first subscription payment only.
You keep the full 30 days, even after a refund. Taking the refund does not switch your access off that day. Your Core Pro access continues to the end of those same 30 days, and nothing further is charged — we cancel the subscription at the same time, so there is no next payment to stop. Use the time; we'd rather you left having got something out of it.
After that, there are no refunds. Once the 30 days have passed, no payment is refunded, and that includes every renewal payment after your first one. Each monthly payment pays for that month, and each annual payment pays for that year. Cancelling stops the next payment and you keep access to the end of the period you have already paid for. We'd rather be plain about this than bury it: one window at the start, and after that cancelling is how you stop paying, not a way to claim money back.
Where UK or EU consumer law gives you a cancellation or refund right — such as the 14-day cooling-off period for online purchases — that right sits alongside this policy and is never reduced by it. Note that if you ask for immediate access to digital content during the cooling-off period, the law treats that as agreeing to start early, which can affect the statutory right. Where our own refund window above applies to your purchase, it applies regardless.
5. Fair use
A few things break the deal for everyone, so they're not allowed:
- Don't share paid content — no redistributing course material, drills or sims, and no account sharing.
- Don't abuse the AI tutor — it's there to help you learn the material in front of you, not as a general-purpose assistant. Automated or excessive use may be rate-limited or suspended.
- Don't scrape — no bulk-downloading or harvesting of content or data.
- Don't resell — no repackaging any part of CloudCaive as your own product or training.
If an account seriously or repeatedly breaks these rules we may suspend or close it. We'll tell you why, and honest mistakes get a conversation, not a ban.
6. Whose content is what
The course content — drills, sims, articles, the roadmap, recordings, everything we made — belongs to Cloudcave Ltd. Buying access gives you a personal, non-transferable licence to use it for your own learning, for as long as your access lasts. It doesn't transfer ownership, and it doesn't include the rights listed in section 5.
What you build with the skills — your projects, your code, your career — is entirely yours. Obviously.
7. What we promise — and what we don't
We promise serious, honest technical education: content written and maintained by a practising senior engineer, built on how memory and learning actually work.
We do not promise you a job, a salary, or any specific outcome. Nobody honestly can. Career changes are real work; our learners' results vary with the effort, time and circumstances they bring. If a course anywhere promises you a guaranteed engineering salary, hold your wallet tighter.
8. About the AI tutor
The AI tutor is a learning aid. It's good, and it's also a machine: it can occasionally be wrong, incomplete, or confidently off-target. Treat it as a study partner, not an oracle — and not as professional or career advice. When it matters, verify against the course material and the official documentation (a habit worth building anyway; it's what working engineers do).
9. Liability
Nothing in these terms limits liability where the law says it can't be limited — including for death or personal injury caused by negligence, or for fraud.
Beyond that: we're liable for foreseeable loss caused by our breach of these terms, up to the amount you've paid us in the 12 months before the claim. We're not liable for indirect losses (like lost earnings from a career change that took longer than hoped), or for the free tier failing to be available — we look after it with reasonable care, but it's provided free of charge as-is. Your statutory rights as a consumer are unaffected.
10. Governing law
These terms are governed by the law of England and Wales, and its courts have jurisdiction over any dispute — though we'd much rather sort things out over email first.
11. Changes to these terms
If we change these terms, we'll update this page and the date at the top. For significant changes affecting paid plans, we'll email affected members before the change takes effect. Continuing to use CloudCaive after a change means you accept the updated terms.
12. Contact
Questions about any of this: use our on-site contact form. A person reads it, usually the founder.